Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Tidenet)
How we deliver. All work is delivered online. Plans and audits run through your project page in your Tidenet account: briefs, messages, monthly reports, audit documents and content drafts are delivered there. Campaign and SEO changes are made directly in your own accounts (website, Google Business Profile, Google Ads, Meta Business, email platform), using user access you grant us.
When plans start. A monthly or quarterly plan’s prepaid period starts when your payment is confirmed. Onboarding — access, baseline and plan — starts within the working days shown on the package. The work listed for the month is delivered across the period; reports are sent within 5 working days after the period ends (or at the end of the period on the final month).
Audits and setups. Delivery times count working days (Monday to Saturday, excluding public holidays) from the day we have your brief and the access we need. If access is delayed, the timeline moves with it.
Review and acceptance. You can accept each delivery — an audit, a set of articles, a campaign build — or ask for the revisions included in your package. You have 7 days to respond; we remind you 2 days before, and if we hear nothing the delivery is treated as accepted.
Renewals. We email an invoice 5 days before a period ends. The plan continues only if you pay it. Nothing is charged automatically.
Contact during delivery
Questions about an order in progress? Message us from the order page or email [email protected] with your order number.
Your project page, revisions and acceptance
Every order has a project page in your account where you send your brief, message us, receive deliveries, and accept them or ask for revisions. Delivery times on packages count working days (Monday to Saturday) from the day we receive your brief.
When we deliver you have 7 days to accept the work or request a revision. We send a reminder 2 days before that time runs out; if we hear nothing, the delivery is accepted automatically. For milestone projects this applies to each milestone.
Questions about this policy? Email [email protected] or use our contact form.